Email support
Use a clear subject, such as “Game loading issue”, “Game suggestion”, “Privacy request” or “Copyright notice”.
The email link opens your email app. If you use webmail, copy the address into a new message. Check your reply address before sending so we can follow up if more information is needed.
Game and website issues
A useful report explains what you expected to happen and what actually happened. For example, tell us whether you see a blank screen, a loading bar that stops, unresponsive controls or an error when entering full screen.
- Where it happened: the game name and full page address.
- Your setup: your device, operating system and browser name and version, if known.
- How to reproduce it: the buttons you pressed and the point where the problem appeared.
- What you have tried: reloading, another browser or a different connection.
- Useful evidence: the exact error text or a screenshot with personal information removed.
Before writing, check the loading help and keyboard controls. Clicking inside the game often resolves keys scrolling the page instead of controlling the sled. Reloading may end your current run, so save a screenshot of an error first.
If an advertisement or external link behaves unexpectedly, include the game page, the approximate time and what you saw. Do not revisit a suspicious destination just to collect evidence.
Suggestions and corrections
Have a winter game you would like us to consider? Send its name and a link to the developer’s or publisher’s page, along with what you enjoy about it. Suggestions help us understand what players want; availability depends on the game and its delivery options.
For an inaccurate instruction or broken link, point to the sentence or page that needs attention and describe the correction. If a keyboard, screen reader or small-screen layout makes a feature difficult to use, explain the task you were trying to complete and your device setup.
Privacy and copyright
For a privacy request, describe the information concerned and the action you are requesting. If it relates to an earlier email, use the same email address or include its subject and date. Our Privacy Policy explains your options, including how to remove favorites stored in your own browser.
Rights holders and authorized representatives should follow the checklist on our Copyright page. Include the affected URLs and your relationship to the work so the request can be assessed.
Developers and publishers
For a game submission or licensing enquiry, include your organization, an official game page, supported devices and the available embedding or distribution terms. Please link to your documentation rather than attaching executable files or large game archives to an initial email.
Following up
We may ask for a little more detail to reproduce a problem or identify the content involved. If you have an update, reply in the same email conversation so the relevant information stays together. Response times depend on the request; a technical report may require investigation before there is a fix to share.
Only include information needed for your enquiry. Passwords, payment card details and identity documents are not needed for an ordinary game support request. How we handle correspondence is explained in our Privacy Policy.